Payment and Refund Policy

//Payment and Refund Policy
Payment and Refund Policy 2016-11-03T11:07:11+00:00

ENROLLMENT FEES

Enrollment fees include all fees required to attend a class. Unless otherwise specified in the program or course description, you are not officially enrolled until all fees are paid in full. Declined checks and declined credit card payments are not considered as payments toward fees. All fees are subject to change and advance notice will be provided. For the most current information visit our website or call (800) 673-6923.

METHODS OF PAYMENT

  • Check: (with imprinted address and telephone number) made payable to InterpreterEd.com. A $25 charge is assessed for each returned check.
  • Credit card: Visa, MasterCard, American Express and Discover Card payments are processed without a surcharge.

Payment plans are given on a case by case basis. There is a $5.00 service charge per payment transaction.

REFUND POLICY

Assessment Refund Policy:
Assessments are non-refundable. Assessments may be rescheduled one time with at least 24 hours advance notice. Contact our office to request changes to schedule. Candidates, who miss their scheduled assessment time will be charged a $40.00 rescheduling fee if they choose to reschedule.

Class Materials Refund Policy:
Materials fees are non-refundable. InterpreterEd.com may buy back materials depending on condition.

Tuition Refund Policy:
There is a $75.00 processing fee for all tuition refunds for reasons other than class cancellation or discontinuance.

CEU Course Refund Policy:
All CEU courses are non-transferable. Refunds are only available before the class starts, minus a $25 processing fee.

Class Cancellations:
Full refunds are automatically processed for courses which have been cancelled or discontinued. In the case of cancellation or discontinuance, assessment and related course fees will also be refunded. If your class is cancelled, you will be notified prior to the first class meeting. A full refund will be issued or you have the option to transfer to another class. If an individual class session needs to be cancelled, we will make every effort to notify students in advance via email.

However, you can reschedule for a future course without retaking your assessment as long as you attend within the next 12-month period. Please be aware that if you cannot attend the course, and fail to give proper notification prior to your first class, you will forfeit your entire course fee.

All other refund requests must be made in writing.

MAKE-UPS FOR MISSED CLASSES

The missed class time policy is identified in each course syllabus. Absences and tardiness, if allowed, require prior instructor approval.

Alternate work must be completed to replace missed class time, the quantity and nature of which is determined by the instructor with office approval. Absences or tardiness are not allowed for CEU programs.

Program Office Hours:  Monday – Friday, 9:00 a.m. – 5:00 p.m. except major holidays