Enrollment fees include all fees required to attend a class. These include:
Unless otherwise specified in the program, course description, or a written communication from the executive director, you are not officially enrolled until all fees are paid in full. Declined checks and declined credit card payments are not considered as payments toward fees. All fees are subject to change and advance notice will be provided. For the most current information, visit the InterpreterEd.com website or call (800) 673-6923.
The InterpreterEd.com Guarantee
We guarantee that our course graduates will pass either of the national certification exams, if taken within 6 months of course completion, or we will refund your tuition.
To claim this refund, you must submit a complete copy of your official test results, which identifies the final and section scores, from either the Certification Commission for Healthcare Interpreters (CCHI) or National Board of Certification for Medical Interpreters (NBCMI). Scores from any other certifying agency are not valid for this guarantee. The test date can be no more than 6 months after the official completion date of your course, which is the date your final exam window closed.
METHODS OF PAYMENT
- Check: A check (with imprinted address and telephone number) made payable to InterpreterEd.com. A $25.00 charge is assessed for each returned check.
- Credit card: Visa, MasterCard, American Express, and Discover Card payments are processed without a surcharge.
Bilingual Assessment Refund Policy:
Assessments are non-refundable. Assessments may be rescheduled one time with at least 24 hours of advance notice. Contact our office to request changes to schedule. Candidates who miss their scheduled assessment time will be charged a $40.00 rescheduling fee if they choose to reschedule.
Class Materials Refund Policy:
Materials fees are non-refundable. InterpreterEd.com may buy back materials depending on condition.
Tuition Refund Policy:
Course tuition is non-refundable. You may choose to attend a different session or time. Written notice is needed within 24 hours of start location start time and date. No exceptions. There is a $75.00 processing fee for all tuition refunds for reasons other than class cancellation or discontinuance.
CE Course Refund Policy:
All Continuing Education (CE) courses are non-refundable and non-transferable.
Online Class Cancellations:
Full refunds are automatically processed for courses that have been canceled or discontinued. In the case of cancellation or discontinuance, related course fees will be refunded. If your class is canceled, you will be notified prior to the first class meeting. A full refund will be issued, or you have the option to transfer to another class. If an individual class session needs to be canceled, we will make every effort to notify students in advance via email.
However, you can reschedule for a future course without retaking your assessment as long as you attend within the next 12-month period. Please be aware that if you cannot attend the course, and fail to give proper notification prior to your first class, you will forfeit your entire course fee.
All other refund requests must be made in writing.
MAKE-UPS FOR MISSED CLASSES
The missed class-time policy is identified in each course syllabus. Absences and tardiness, if allowed, require prior instructor approval.
Alternate work must be completed to replace missed class time, the quantity and nature of which is determined by the instructor with office approval. Absences or tardiness are not allowed for CE programs.
Program Office Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, except major holidays