We help you learn your role as a medical or healthcare interpreter:

• The modes of interpreting and how to use them
• Managing the interpreting session: before, during, and after
• Where to position yourself in the room for the greatest benefit of the patient and doctor
• How to handle uncomfortable situations in a professional manner

While the emphasis of our program is on interpreting skills, you will also learn about:

• Landmark cases that led to the development of the medical and healthcare interpreting profession
• Facts about the limited English proficiency (LEP) population
• Barriers and challenges LEP patients face when seeking and receiving healthcare services in the U.S.
• Key U.S. legislation regarding language access services
• How the U.S. healthcare system is different from the way healthcare is provided in other countries